Floor and Decor Return Policy: A Comprehensive Guide

We’ve all been there, right? You buy that eye-catching tile or a piece of home decor, only to realize it’s not quite the right fit for your space. That’s when a well-understood return policy comes into play. Understanding return policies can save you both time and money.

1. Objective of the Article

In this article, we aim to shed light on Floor and Decor’s return policy, ensuring you have all the facts to make informed decisions.

2. What is Floor and Decor?

2.1 Brief History

Floor and Decor is a leading specialty retailer in the hard surface flooring market, offering a broad range of tiles, wood, stone, and related accessories. Founded in 2000, the company has expanded significantly over the years.

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2.2 Products and Services

From laminate flooring to decorative backsplashes, they offer a wide array of products for your home improvement needs. But what happens when something doesn’t quite meet your expectations?

3. Why Understanding Floor and Decor’s Return Policy Matters

3.1 Potential Issues

The hues don’t match, or maybe the material isn’t what you expected. Such issues are inevitable.

3.2 Financial Implications

Returns can impact your budget. Therefore, understanding Floor and Decor’s return policy can save you from unwanted financial setbacks.

4. Core Elements of the Return Policy

4.1 Time Limit for Returns

Generally, Floor and Decor allows returns within 90 days of purchase. Some exceptions apply.

4.2 Required Documentation

A receipt or invoice is essential for processing returns.

4.3 Restocking Fee

Certain items may incur a restocking fee. Watch out for this fine print!

5. Special Conditions

5.1 Online Orders

Online orders have the same return policy but may require additional steps for processing.

5.2 Sale Items

Often, sale items are non-returnable. Make sure to verify this before making a purchase.

6. How to Make a Return

6.1 In-Store Returns

For in-store returns, simply bring the item and proof of purchase to the nearest location.

6.2 Online Returns

Online returns may require you to contact customer service first. Shipping fees are generally not refunded.

7. Returns vs Exchanges

7.1 Differences

While returns will refund your money, exchanges will only allow you to swap for another item.

7.2 When to Opt for Each

Choose wisely based on your needs and the condition of the item.

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8. Possible Pitfalls

8.1 Common Mistakes

Not keeping the original packaging is a common mistake.

8.2 How to Avoid Them

Make sure to read the policy carefully and keep all required items handy.

9. Comparing with Other Retailers

9.1 Unique Features

Floor and Decor’s 90-day window is relatively generous compared to other retailers.

9.2 How it Stacks Up

Overall, their policy is user-friendly, but always remember, each retailer has its own set of rules.

10. Customer Experiences

10.1 Positive Experiences

Most customers find the return process straightforward.

10.2 Negative Experiences

However, some have complained about customer service during the return process.

11. Tips for a Hassle-Free Return

11.1 Do’s

Keep your receipts and follow the guidelines.

11.2 Don’ts

Avoid losing important documentation or damaging the product.

12. Legalities and Fine Print

12.1 What to Look For

Always read the terms and conditions.

12.2 How to Interpret

Seek expert advice if you’re unsure about the fine print.

Frequently Asked Questions

Answering Your Floor and Decor Return Policy Queries

What’s the return policy at Floor and Decor?

The general return policy at Floor and Decor allows for returns within 90 days of purchase. However, you must have the original receipt or invoice for the transaction. Some items may be subject to a restocking fee, and special conditions apply for sale items and online orders.

What is the return and exchange policy?

The return policy at Floor and Decor provides a refund if the item is returned within 90 days with the original receipt. On the other hand, the exchange policy allows you to swap the item for another one. Again, the original receipt is typically required for this.

Can I return an opened item to At Home?

This question depends on the retailer “At Home” and their specific policies. Many stores will accept opened items as long as they are returned in a sellable condition, complete with original packaging and receipt. However, it’s crucial to check the individual store’s policy to be certain.

Can a store reject a return?

Yes, a store can reject a return based on its return policy. Common reasons include the absence of a receipt, the item being returned outside the designated return window, or the item being damaged or used in a way that makes it non-resellable.

What happens to returned opened items?

What happens to returned items varies from retailer to retailer. Some may restock the item if it’s in a sellable condition, while others may mark it as ‘Open Box’ and sell it at a discount. Some retailers may also send returned items back to the manufacturer, especially if they are defective.


Understanding the Floor and Decor return policy can save you time, money, and stress. Always be informed and make smart shopping decisions.